This policy describes the ways in which we collect, store, use, and protect your personal information. You accept this policy and consent to the collection of this information by Five Star Brazilian Cleaning when you sign up for the services made available on our website. We may amend this policy at any time by posting a revised version on our website.

Users of our services may, at any time, stop receiving communications from our website. To do so, simply send an email to [endereço de e-mail removido] indicating your wish to no longer receive communications, or simply click on the ‘remove’ link at the end of each email.

The information collected by Five Star Brazilian Cleaning is your name, CPF (Brazilian national identification number), address, telephone number, email address, Skype username, and other similar information.

Before allowing you to use the Services of Five Star Brazilian Cleaning, we may require you to provide additional information that we may use to verify your identity or address, such as your date of birth, national registration number, nationality, and other identification information.

We may also collect additional information from and about you through other means, such as from contacts with our customer support team, from the results of your survey responses, and from interactions with members of the Five Star Brazilian Cleaning corporate family.  

COOKIES

How we use cookies: When you access our website, we, including the companies we hire to track how our website is used, may place small data files called “cookies” on your computer. We send a “session cookie” to your computer when you log into your account or use the Five Star Brazilian Cleaning Services. This type of cookie helps us recognize you if you visit multiple pages on our site during the same session, so we don’t have to ask you for your password on every page. Once you log out or close your browser, this cookie will expire and no longer have any effect.

We also use more permanent cookies for other purposes, such as to display your email address on our login form so that you don’t have to re-enter your email address each time you log into your account. We encrypt our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but this may interfere with your use of our website. We and our service providers also use cookies to personalize our services, content, and advertising, to evaluate the effectiveness of promotions, and to promote trust and safety. You may encounter third-party cookies when using the Five Star Brazilian Cleaning Services on certain websites that are not under our control (for example, if you view a web page created by a third party or use an application developed by a third party, a cookie may be placed by that page or application).  

GOOGLE REMARKETING

We use the Google Adwords Remarketing feature to display ads on Google partner websites. This feature allows us to identify that you have visited our website, and thus Google can show you our ad on different websites. Various third-party providers, including Google, purchase advertising space on websites on the Internet. We occasionally contract with Google to display our ads in these spaces. To identify your visit to our website, both other third-party providers and Google use cookies, in a similar way to that described in the “How we use cookies” section. You can disable Google’s use of cookies by accessing the Ads Preferences Manager. How we protect and store personal information throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person.

We do not consider information that must remain anonymous so that it does not identify a specific user as personal information. We store and process your personal information on our computers in the US and protect it under physical, electronic, and procedural safeguards. We use computer protections such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for employees who need it to fulfill their professional responsibilities.  

HOW WE USE THE PERSONAL INFORMATION WE COLLECT

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and personalized experience. To do this, we use your personal information to:

• Provide the services and customer support you request;
• Process transactions and send notices about your transactions;
• Prevent potentially prohibited or illegal activities and ensure the enforcement of our User Agreement;
• Personalize, evaluate, and improve our services, as well as the content and layout of our website;
• Send targeted marketing materials, service update notices, and promotional offers based on your communication preferences;
• Compare information for accuracy and verify it with third parties.

MARKETING

We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content, and advertising.

If you do not wish to receive our marketing messages or participate in our ad personalization programs, simply indicate your preference by sending us an email or simply clicking on the unsubscribe link provided in all our emails. How we share personal information with other parties: We may share your personal information with:
Members of the Five Star Brazilian Cleaning corporate family to provide joint content, products, and services (such as registration, transactions, and customer support) to help detect and prevent potentially illegal acts and violations of our policies, and to cooperate in decisions regarding their products, services, and communications. Members of our corporate family will use this information to send you marketing communications only if you have requested their services.

Service providers under contract who assist with parts of our business operations (fraud prevention, collection activities, marketing, technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.

Law enforcement authorities, government officials, or other third parties when:

• We are required to do so by subpoena, court order, or similar legal procedure;
• We need to do so to comply with the law or credit card association rules;
• We are cooperating with an ongoing police investigation;
• We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement;
• Other third parties with your consent or direction to do so.

Please note that these third parties may be in other countries where the laws on the processing of personal information are less stringent than in your country. In cases where our company and a partner jointly promote our Services, we may disclose to the partner some personal information such as the name, address, and username of individuals who signed up for our Services as a result of the joint promotion for the sole purpose of allowing us and the partner to assess the results of the promotion. In this case, personal information may not be used by the partner for any other purpose. Ignição Digital will not sell or rent any of your personal information to third parties in the normal course of business and only shares your personal information with third parties as described in this policy.

If you sign up for the Five Star Brazilian Cleaning website directly on a third-party website or through a third-party application, any information entered on that website or application (and not directly on a Five Star Brazilian Cleaning website) will be shared with the owner of that website or application – and your information may be subject to their privacy policies.